Frequently Asked Questions
Everything you need to know about your Cosabella experience.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental US. Express and overnight shipping options are available at checkout for faster delivery.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit in our Italian-crafted lace.
What is your return and exchange policy?
We offer a 30-day return window for unworn, unwashed items with original tags and hygiene liners intact. Please note that certain clearance items are final sale.
How should I care for my delicate lingerie?
To preserve the longevity of the lace and elastic, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid machine drying at all costs.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our distribution center for processing. Therefore, we are unable to guarantee cancellations or modifications once the order is confirmed.